Refunds & Exchange

REFUNDS

Any refund you receive for returned goods will be credited back using the original payment method within 14 days. We will notify you once we have received and inspected your return. We will then inform you if the refund was approved or not. If approved, you’ll be automatically refunded. Please remember it can take some time for your bank or credit card company to process the refund.

EXCHANGES

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We offer exchanges on any products that may be defective or damaged. All items will be inspected before any refund is issued.

To find out more please do not hesitate to call us on our local rate number 0330 043 5429 or email us at info@ernestwalters.co.uk